Our products are proof of craftsmanship and quality of TAMMY & BENJAMIN. All items sold are covered by a warranty against manufacturing defects.
All products are guaranteed for 1 year. This warranty does not cover normal wear and tear, abnormal use and accidental damage. However, even in these cases we will do our best to give you complete satisfaction. Please note that this warranty does not apply to items from our sample sale.
In order to take care of your bag and ensure its longevity, we recommend you to follow these tips:
- Protect your bag from humidity as it could cause irreversible damage to your bag.
- Protect your bag from constant direct lighting and sources of heat, which can alter its colour and shape.
- Avoid any contact with fatty substances, cosmetics, alcohol or perfume: these can cause irreversible stain on the material.
- Avoid contact with abrasive surfaces that could scratch the leather and metal parts.
- Store your bag in its dustbag when not in use. Maintain its shape by filling the interior with tissue paper.
- Avoid rubbing on dark coloured or heavily dyed clothing to reduce the risk of colour bleeding onto your bag.
- If your bag is made of suede, we advise you to use a waterproof spray every 2-3 months