At TAMMY & BENJAMIN, every order is prepared with care. Each bag comes with its protective organic cotton dust bag, designed to help preserve it and keep it protected when not in use.
We offer several delivery options in France and internationally, along with an extended 30-day return policy from the date of delivery.
1. Order Preparation & Dispatch
In-Stock Items
In-stock items are generally dispatched within 1 to 3 business days after your order has been confirmed.
For personalised items, please allow an additional 3 days for preparation.
Pre-Orders & Responsible Production
Items available for pre-order or as part of our Responsible Production selection require additional production time before dispatch.
The estimated production time is indicated on each product page. For Responsible Production, this is approximately 24 days, depending on the model and production schedule.
Our bags are crafted in Italy by our partner workshops. Quality checks are carried out throughout the manufacturing process, followed by a final inspection in Paris before dispatch.
Dispatch Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and the information needed to follow your parcel.
2. Shipping Options, Rates & Delivery Times
We deliver throughout France and internationally with our logistics partners, primarily Mondial Relay, FedEx and Colissimo, depending on the destination and selected shipping method. Other carriers may occasionally be used.
The delivery times below are expressed in business days and are calculated from the dispatch date, not the order date.
Mainland France & Belgium
- Standard home delivery: complimentary on orders from €85, within 3 to 5 business days after dispatch.
- Express home delivery: €10 in France and €15 in Belgium, within 1 to 2 business days after dispatch.
- Mondial Relay pickup point delivery: complimentary, within 3 to 5 business days after dispatch.
- In-store pickup: complimentary at our Paris boutique, 33 rue de Poitou, 75003 Paris.
For in-store pickup, please wait until you receive our confirmation email stating that your order is ready for collection before visiting the boutique.
European Union (excluding France & Belgium)
- Standard delivery: complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €15, within 3 to 5 business days.
- Taxes: VAT included, with no customs duties upon delivery.
United Kingdom, Switzerland, Norway & Non-EU Europe
- Standard delivery: complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €15, within 3 to 5 business days.
- Taxes: import duties and taxes not included.
North America
- Standard delivery: complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €20, within 3 to 5 business days.
- Taxes: import duties and taxes not included.
United States: enjoy 15% off with code USTAXFREE15 to help offset potential import charges.
Asia
- Standard delivery: complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €20, within 3 to 5 business days.
- Taxes: import duties and taxes not included.
Middle East
- Standard delivery: complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €50 on orders from €85, within 3 to 5 business days.
- Taxes: import duties and taxes not included.
Identification or additional information may be requested by local authorities or the carrier for customs clearance.
Oceania
- Standard delivery: complimentary on orders from €500, within 5 to 8 business days.
- Orders below €500: shipping fees are calculated at checkout.
- Taxes: import duties and taxes not included.
French Overseas Territories & Other Destinations
Available destinations, shipping methods, applicable fees and estimated delivery times are displayed at checkout.
Local taxes or customs procedures may apply.
Orders Below €85
When the complimentary shipping threshold is not reached, applicable shipping fees are displayed before payment confirmation.
Final rates depend on the destination, selected shipping method and conditions presented at checkout.
3. Estimated Delivery Times & Delays
The delivery times indicated are estimates calculated from the dispatch date.
They may vary depending on the destination, carrier, customs procedures or periods of high activity.
During sales and promotional periods, please allow an additional 1 to 2 business days for order preparation.
In the event of a delay, our Customer Service team remains available to check the status of your order and provide the latest available information.
Estimated transit times do not affect consumers' rights under applicable delivery legislation.
4. Customs Duties & Import Taxes
Deliveries Within the European Union
For deliveries within the European Union, applicable VAT is included in the displayed price, and customs duties are not normally charged upon delivery.
Deliveries Outside the European Union
For destinations outside the European Union, customs duties, import taxes and any applicable customs clearance fees are not included in our prices.
These charges depend on the regulations of the destination country, the declared value of the items and the procedures applied by local authorities.
They are the responsibility of the recipient and are generally collected upon delivery by the carrier (including FedEx or DHL) or by the local postal service for shipments sent via Colissimo.
TAMMY & BENJAMIN does not determine these charges and cannot guarantee their exact amount before importation.
Returns & Customs Charges
In the event of a voluntary return, import duties and taxes paid to local authorities or the carrier are not refunded by TAMMY & BENJAMIN.
Depending on the country, customers may contact their local customs authorities to enquire about possible procedures for reclaiming certain taxes.
In the event of a manufacturing defect or an error on our part, TAMMY & BENJAMIN covers the import duties associated with the shipment of a replacement item, as part of the solution arranged by our Customer Service team.
5. Receiving Your Order & Delivery Issues
Damaged Parcels or Missing Items
If your parcel arrives damaged, an item is missing or you notice any issue upon delivery, please contact our Customer Service team as soon as possible.
We recommend keeping the packaging and providing:
- Your order number.
- Photographs of the parcel and its packaging, if damaged.
- Photographs of the affected item, where applicable.
- A description of the issue.
This information will help us review your request and arrange an appropriate solution, without affecting your statutory rights.
Missing Parcels or Tracking Issues
If your tracking information stops updating, your parcel is marked as delivered but cannot be located, or it is returned to the sender, please contact our Customer Service team.
We will carry out the necessary checks with the carrier and keep you informed of the next steps.
Delivery Address
Please check your delivery address carefully before confirming your order.
Compatibility with automated parcel lockers depends on the carrier and selected shipping method. Some home delivery services cannot deliver to these addresses.
If you notice an error in your address, please contact us promptly before dispatch so we can review the available options for making changes.
6. Returns & Exchanges Within 30 Days
You have 30 days from the date of delivery to request a return or exchange, subject to the conditions below.
This policy includes your 14-day statutory right of withdrawal and a commercial extension of up to 30 days.
How to Request a Return or Exchange
To submit a request:
- Contact our Customer Service team with your order number and the items concerned.
- Let us know whether you would like a refund or an exchange.
- Our team will provide return instructions and, if eligible, a prepaid return label.
- Once the returned item has been received and inspected, we will process the refund or exchange in accordance with the applicable conditions.
You can also email us at cs@tammyandbenjamin.com.
Returns From Mainland France & Belgium
Returns are complimentary from mainland France and Belgium, with a prepaid return label available upon request from our Customer Service team.
This complimentary service does not apply to voluntary returns of items from our Archive, Clearance and Second Life selections, for which return shipping costs remain the customer's responsibility.
In the event of a defective item or an error on our part, TAMMY & BENJAMIN covers the necessary return shipping costs.
International Returns
For voluntary returns from countries other than mainland France and Belgium, including French overseas territories, return shipping costs are the customer's responsibility.
We recommend using a tracked shipping service and keeping proof of dispatch until receipt has been confirmed.
In the event of a defect or an error on our part, our Customer Service team will provide the appropriate instructions and arrange coverage of the necessary costs.
In-Store Returns
You may also drop off your return free of charge at our Paris boutique:
TAMMY & BENJAMIN
33 rue de Poitou
75003 Paris, France
Please bring your order number to help us process your return.
Dropping off an item in-store does not necessarily mean an immediate refund. Refunds are processed according to the conditions and timelines detailed below.
7. Return Conditions
Items must be returned complete, in their original condition, with all accessories, their protective dust bag, labels and original packaging.
We recommend carefully protecting items during return shipping to prevent damage in transit.
Within the 14-Day Statutory Withdrawal Period
You may examine and handle the item as necessary to establish its nature, characteristics and proper functioning, as you would in a boutique.
Excessive handling resulting in a loss of value may lead to a proportionate deduction from the refund, in accordance with applicable legislation.
The absence of original packaging does not, by itself, remove your statutory right of withdrawal.
Days 15 to 30: Extended Return Policy
For returns requested under our extended commercial policy, items must be unworn, show no signs of use, be complete and remain in their original condition.
A return may be refused if these conditions are not met.
These commercial conditions do not limit your statutory warranty rights.
8. Statutory Right of Withdrawal
In accordance with Articles L221-18 and following of the French Consumer Code, you have a statutory period of 14 days from delivery to notify us of your decision to withdraw from your purchase, without having to provide a reason.
To exercise this right, you may:
- Complete our withdrawal form.
- Send an unambiguous written statement to cs@tammyandbenjamin.com, including your order number.
Once you have notified us of your withdrawal, you generally have an additional 14 days to return the items.
For orders delivered in multiple parcels, the statutory withdrawal period generally begins upon receipt of the last relevant item, in accordance with applicable rules.
The statutory right of withdrawal also applies to sale, clearance and second-hand items, subject to exceptions provided by law.
Personalised Items
Items made to the customer's specifications or clearly personalised are excluded from the statutory right of withdrawal.
They are therefore not eligible for returns due to a change of mind under our commercial return policy, unless otherwise agreed by our Customer Service team.
This exclusion does not affect your statutory warranty rights, particularly in the event of a lack of conformity.
9. Special Conditions: Archive, Clearance & Second Life
Archive & Clearance
Items purchased from our Archive and Clearance selections are covered by the statutory right of withdrawal and our extended 30-day return policy, subject to the applicable conditions.
Voluntary return shipping costs remain the customer's responsibility, including for returns from mainland France and Belgium.
In the event of a refund, the amount refunded corresponds to the price actually paid, after any applicable discount.
Statutory warranties remain applicable.
Second Life
Items from our Second Life selection are also covered by the statutory right of withdrawal and applicable statutory warranties.
Within the statutory withdrawal period, refunds are issued in accordance with legal requirements, to the original payment method.
Under our extended commercial return policy, from day 15 to day 30, accepted voluntary returns are refunded in the form of store credit valid for 1 year.
Voluntary return shipping costs are the customer's responsibility.
This provision does not limit your rights in the event of a lack of conformity.
Responsible Production & Pre-Orders
Items purchased on pre-order or through our Responsible Production selection benefit from the same return and withdrawal conditions as other items, subject to statutory exceptions, particularly for clearly personalised items.
Production lead times or preferential pricing do not remove your statutory right of withdrawal.
10. Exchanges
You may request an exchange for a different model or colour within 30 days of receiving your order, provided the return conditions are met.
Once the returned item has been received and inspected, we will arrange shipment of the replacement item, subject to availability.
If the replacement item has a different price, the difference will be adjusted:
- If the replacement item is more expensive, an additional payment may be required.
- If it is less expensive, the difference will be refunded according to the arrangements agreed with our Customer Service team.
If the requested item is not immediately available, our team can advise you on alternatives or any applicable production lead time.
11. Refunds
Refunds Under the Statutory Right of Withdrawal
If you exercise your statutory right of withdrawal within the applicable period, your refund will be issued no later than 14 days after we receive notification of your decision.
In accordance with applicable legislation, we may defer the refund until we have received the returned items or proof of their dispatch, whichever occurs first.
The refund includes all amounts legally due, including the price of the relevant items and, where required by law, the original standard delivery charges.
Any additional amount paid for a shipping method more expensive than the standard delivery option offered is not refundable under this statutory obligation.
Refunds Under Our Extended 30-Day Return Policy
For returns accepted after the statutory withdrawal period, refunds are issued within 14 days of receipt and inspection of the returned item, subject to any applicable special conditions, particularly for Second Life items.
Refund Method
Refunds are issued to the original payment method, unless another method has been expressly agreed.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
For discounted items, the refund corresponds to the amount actually paid, subject to statutory rules regarding delivery charges and any loss in value.
12. Defective, Damaged or Non-Conforming Items
Every TAMMY & BENJAMIN piece benefits from the 2-year statutory guarantee of conformity, as well as our 1-year commercial warranty against manufacturing defects, under the conditions applicable to each warranty.
If you notice a defect, an issue or an error with your order, please contact our Customer Service team with your order number and, where possible, photographs.
Depending on the circumstances and your statutory rights, we will review the appropriate solution: repair, replacement, refund or another remedy provided by applicable law.
Costs necessary to remedy a defect covered by the statutory guarantee are not your responsibility.
For international shipments, when we arrange a replacement due to a defect or an error on our part, we also cover the import duties associated with that shipment.
13. Modifying or Cancelling an Order
Would you like to change a model, colour or delivery address, or cancel your order?
Please contact our Customer Service team as soon as possible, before dispatch.
Modification and cancellation requests are reviewed according to the preparation status of your order, product availability and, where applicable, the stage of production.
No additional handling fees are charged for an approved modification. Any price difference will be adjusted.
For personalised items, modifications and cancellations are no longer possible once personalisation has been completed, subject to applicable statutory rights.
If your cancellation is confirmed, the refund will be issued to your original payment method.
If your order has already been dispatched, our Customer Service team can assist you with the return procedure. Your statutory consumer rights remain applicable, particularly in cases of delayed delivery or lack of conformity.
14. Return Address & Instructions
Returns sent by post should be addressed to our Paris boutique:
TAMMY & BENJAMIN
Returns Department
33 rue de Poitou
75003 Paris
France
Before sending your parcel, please contact our Customer Service team to obtain the instructions for your order and, if eligible, a prepaid return label.
For returns arranged independently, we recommend using a tracked shipping service and keeping proof of dispatch.
Please include your order number in the parcel and return the items with their accessories and protective dust bag.
You may also drop off your return free of charge at the same address, directly at our boutique.
15. Contact Our Customer Service Team
Our Customer Service team is available to assist with any questions regarding orders, deliveries, returns, exchanges, refunds or repairs.
Email: cs@tammyandbenjamin.com
Phone: +33 1 40 56 05 39
Contact form: Contact our Customer Service team
Response time: generally within one business day.
Paris boutique: 33 rue de Poitou, 75003 Paris, France.
Opening hours: daily, from 12:00 PM to 7:30 PM.
To help us process your request efficiently, please include your order number and any relevant information.