Frequently Asked Questions

To place an order, first select your preferred style, colour, and, if applicable, the strap option when several are available on the product page. Then click “Add to cart”. To view and edit your cart, click the “Cart” icon at the top right of the page.

In your cart, you can adjust quantities or remove items. Once everything is correct, click “Proceed to checkout”.

Next, you can log in to automatically fill in your details, create an account, or continue as a guest without creating an account.

Finally, choose your delivery method, in-store pickup, home delivery, or delivery to a pickup point, then proceed to payment.

Once your order is confirmed, you will receive a confirmation email summarising all the details.

The prices displayed on our website include VAT for orders delivered within the European Union.

For orders delivered outside the European Union, any applicable customs duties and import taxes are not included and may be requested upon delivery by local authorities or the carrier.

We accept Visa, Mastercard, American Express and PayPal. Installment payment options such as Alma, Klarna or PayPal Pay Later may be available depending on your country and the payment method selected.

Our website automatically displays prices in your local currency. When your currency is available, payment is processed directly in that currency. If not, the conversion is handled by your bank, which may apply additional fees.

Yes. All transactions carried out on our website are secured using encryption protocols that meet current standards (SSL, 3D Secure).

Your payment information is processed confidentially and is never stored by TAMMY & BENJAMIN. Your personal data is used solely for the purpose of processing your order and managing your relationship with the brand, in accordance with our privacy policy.

Payment is taken at the time your order is confirmed, including for pre-order items.

We deliver worldwide.

Delivery times vary depending on the destination and are calculated from the shipping date. They are provided as an indication at checkout and on our product pages.

Orders are prepared and shipped Monday to Friday. Dispatch times may vary depending on stock availability and order volume, especially during sale periods, promotions, or peak activity.

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please note that the delivery times shown on our website are best estimates, calculated from the shipping date, and may vary depending on the destination and transport conditions.

Delivery in Metropolitan France

Delivery is always complimentary within Metropolitan France. Each bag is carefully prepared in our warehouse and delivered with its protective dust bag, to ensure it reaches you in perfect condition.

Several options are available:

• Home delivery

Have your order delivered directly to your address through our shipping partners. As soon as your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your parcel in real time.

• In-store pickup

Collect your order from our Paris boutique at 33 rue de Poitou, 75003 Paris. You will receive a confirmation email as soon as your bag is ready for collection.

• Pickup point delivery

You may also choose delivery to a pickup point. The pickup point is selected at checkout, and a tracking email is sent as soon as your parcel is on its way.

Once dispatched, delivery usually takes 48 to 72 hours.

International delivery

Shipping fees vary depending on the destination country and are calculated automatically on the shipping page at checkout.

For all orders delivered within Europe, North America, Asia, and the Middle East, standard home delivery is complimentary.

Parcels are shipped from our warehouse in France, Monday to Friday, via our partners FedEx or DHL. Your bag is carefully prepared and delivered with its organic cotton protective dust bag. Once dispatched, you will receive a confirmation email with your tracking number.

The delivery times below are provided as an indication and are calculated from the shipping date, not the order date:

• Europe (excluding the UK): 3 to 5 business days after dispatch
  
• United Kingdom: 2 to 3 business days after dispatch
  
• North America: 2 to 5 business days after dispatch
  
• Asia: 2 to 5 business days after dispatch
  
• Middle East: 2 to 5 business days after dispatch
  

Please note that dispatch times may be slightly longer during sale or promotional periods.

Customs duties and import taxes may vary depending on the destination country and are not included in our prices. When applicable, they may be requested upon delivery by local authorities or the carrier.

The times indicated correspond to transport time after dispatch and do not include order preparation time, which may vary depending on peak periods.

Once your order has been shipped, our delivery partners will provide you with tracking details by e-mail, allowing you to follow the progress of your parcel in real time.

If you choose home delivery, your parcel will be delivered to you in person, and a signature will be required to confirm receipt. If you are absent during the first delivery attempt, our carriers will make another attempt on the next working day.

If you are absent again at the time of the second delivery, you have a period of 5 to 10 working days, depending on the carrier, to collect your parcel from the relay point indicated on the delivery notice. Don't forget to take the delivery notice and a valid piece of identification with you.

If your parcel is returned to sender or appears to have been lost, please don't hesitate to contact our customer service via the contact form.

Orders are shipped from our warehouse in France via our shipping partners, selected according to the destination, including FedEx or DHL for international deliveries. The carrier used is indicated at the time of dispatch in your tracking email.

Please check your spam or junk folder first. If you still can’t find it, contact us with your full name, order number, and email address so we can resend your order confirmation.

Once payment has been confirmed and your order has been placed, we cannot guarantee that changes or cancellations will still be possible, as your order may already have been dispatched.

For any request to modify or cancel an order, please contact our Customer Care team via our contact form. We will confirm the status of your order and, whenever possible, proceed with the modification or cancellation if it has not yet been shipped.

If your order has already left our premises, please reach out via the same contact form to initiate a return. A refund will be issued once your bag has been received at our warehouse. Please note that return shipping costs are at your expense for deliveries outside Metropolitan France.

Please note that returns are free in Metropolitan France. Returns from abroad are at the customer's charge.

We will refund or exchange any product you order for a period of 30 days* after reception of your order. All you have to do is send an email to our Customer Service via the contact form
*Products from the SECOND LIFE selection are refunded in the form of a voucher valid for 1 year.

When you request a return, please provide us with the following information: your order number and the reason for your return.

All products returned for refund or exchange must be in their original packaging. Otherwise, the product will be returned to sender.

Please note that the bag must not have been used: returns may be refused if the bag shows signs of use.

All exchanged products will be sent to your default delivery address. You can change this by contacting the Customer Service.

Please note that for all purchases made during the sales and promotions period, we will refund the discounted purchase price of your product.

Please pack the products as securely as possible to avoid any risk of damage during the journey. We are not responsible for any damage that may happen during the return delivery.

We recommend that you request an return receipt. The address of our depot is :

• TAMMY & BENJAMIN - 3 passage Abel Leblanc, 75012 Paris, FRANCE 

If you have any questions, please contact us via the contact form, we will reply within one working day.

If your tracking shows your parcel as delivered but you haven’t received it, we first recommend checking the delivery address and reviewing any messages or notifications from the carrier.

If the parcel is still missing, please contact our Customer Care team with your order number and tracking details. We will assist you in clarifying the situation and carry out the necessary steps with the carrier.

If you’re not available at the time of delivery, the carrier may offer a second delivery attempt, delivery to a pickup point, or leave a delivery notice, depending on their local procedures. We recommend checking the updates provided via your tracking link.

We will refund or exchange any product within 30 days* of your order being received.

Please send your return request by email to our Customer Service  via the contact form.
*Products from the SECOND LIFE selection are reimbursed in the form of a voucher valid for 1 year.

The refund will be made to the payment method used for the order and will appear within 4 to 10 working days depending on the payment method.

Any customs duties and import taxes are non-refundable.

Our boutique is located at 33 rue de Poitou, 75003 Paris, and is open every day from 12:00 pm to 7:30 pm.

If you have any questions, feel free to contact us by phone at +33 1 40 56 05 39.

To reach us by metro, take line 8 and get off at Saint-Sébastien - Froissart, or take line 1 to Saint Paul.

Yes, you can select in-store pickup when placing your order online.

As soon as your bag is ready, you will receive a confirmation email inviting you to collect it at 33 rue de Poitou. This service is complimentary.

In-store pickup orders are held for a limited time. We recommend collecting your order as soon as possible, or contacting our team if you are unable to come in.

Tax-free shopping is available for customers residing outside the European Union, exclusively for purchases made in-store.

When you visit our Paris boutique at 33 rue de Poitou, our team will guide you through the process and provide the appropriate tax-free form, subject to presenting the required documents.

Please note that final validation must be completed when you leave the European Union, with the relevant customs authorities. The VAT refund depends on the conditions applied by the tax-free operator and on the formalities completed by the customer.

Tax-free is not available for online orders.

Not all of our styles are available in-store at all times, and certain colours or limited editions may vary depending on arrivals.

If you would like to try a specific style, we invite you to contact our Customer Care team before your visit. We can confirm in-store availability and, whenever possible, set the bag aside for you ahead of your appointment.

Each style is designed to accompany you every day, but its capacity may vary depending on size and construction. Detailed dimensions are listed on each product page, along with information about what the bag can hold.

We invite you to refer to these details to check whether your essentials, such as a laptop, a water bottle, or a large phone, will fit comfortably, and to choose the style best suited to your needs.

If you are unsure, our Customer Care team is at your disposal to advise you.

We do not currently offer a standard personalisation service. If you have a specific request, we invite you to contact our Customer Care team, who can let you know whether an adaptation may be possible depending on the style.

Some styles are part of our permanent collection and are restocked regularly, while others are designed as more exclusive editions and produced in limited quantities.

If a bag you like is marked as out of stock, this may mean that a restock is being prepared, or that it was a limited edition that will not be returning. If you have any questions about a specific style, please feel free to contact our Customer Care team.

When the colour or style you’re looking for is no longer available, you can request a notification directly from the product page using the “Notify me” feature.

Simply enter your email address, and you will be informed as a priority as soon as the bag is back in stock.

Our bags are made exclusively in Italy, in Florence, within our partner artisan workshops selected for their exceptional leather craftsmanship. Each piece is produced in small runs, with particular attention to proportions, finishes, and comfort when worn.

Every bag is handmade. Subtle variations in grain or colour may occur, reflecting the natural character of the leather and the authenticity of each piece.

We have chosen a responsible approach to production, designed to stand the test of time.

• Artisanal craftsmanship

Each bag is handcrafted by Italian artisans, using traditional leatherworking techniques.

• Local and responsible production

We favour local production, from the workshop to you, in order to limit unnecessary transportation and carefully manage our environmental impact.

• LWG-certified leathers

Our leathers come exclusively from Italian tanneries certified by the Leather Working Group (LWG), ensuring strict environmental standards, responsible resource management, and full traceability.

• Quality control

Before leaving our workshops, each bag undergoes a meticulous quality control process.

We carefully inspect the leather, stitching, edges, hardware, and closure system to ensure an impeccable level of quality when you receive your order.

• A unique character

Each bag is handmade from a living material. Subtle variations in grain, colour, or texture may occur from one piece of leather to another.

These nuances reflect the natural character of the material and the artisanal process, and should be seen as a mark of authenticity rather than a flaw.

At TAMMY & BENJAMIN, each bag is designed to last, with particular attention paid to the impact of its creation.

• LWG-certified leathers

We use exclusively leathers sourced from Italian tanneries certified by the Leather Working Group (LWG), which meet demanding environmental standards, particularly in the management of water, energy, and chemicals.

• Local craftsmanship in Italy

Our bags are made in Italy, in workshops selected for their expertise and uncompromising standards. This local production helps us limit unnecessary transport and maintain close oversight of our manufacturing chain.

• Responsible production

We favour small runs and a measured production approach to avoid overproduction and waste. Each piece is conceived as a lasting object rather than a seasonal, disposable product.

• Seconde Vie initiative

With Seconde Vie, we give a new life to our archive pieces, prototypes, and carefully selected pre-owned bags. This initiative is part of a circular approach, valuing what already exists rather than producing new pieces systematically.

Leather is a living material that evolves over time and develops a natural patina. This evolution is part of what makes your bag unique.

To care for your bag and ensure its longevity, we recommend following a few simple everyday guidelines.

• Protect your bag from moisture, which can cause irreversible damage to the leather. If it comes into contact with rain, gently blot the surface with a clean, dry cloth without rubbing.
  
• Avoid prolonged exposure to direct light and heat sources, which may alter the colour and appearance of the leather.
  
• Limit contact with greasy substances, cosmetics, or perfumes, as they can cause stains that are difficult to remove.
  
• Avoid abrasive materials or rough surfaces, which may scratch or damage the leather and metal components.
  
• Be mindful of repeated friction with dark-coloured clothing, especially fabrics that may bleed, to reduce the risk of colour transfer onto your bag.
  
• When not in use, store your bag in its dust bag and lightly stuff it with tissue paper to help maintain its shape, away from humidity and light.
  
• If your bag includes suede, we recommend applying a suitable waterproofing spray regularly, approximately every 2 to 3 months, using a product designed for this type of leather.
  

If you have any questions about caring for a specific leather, our Customer Care team remains at your disposal for personalised advice.

Our products reflect the craftsmanship and quality of TAMMY & BENJAMIN.

All of our bags are covered by a 1-year warranty from the date of purchase against any manufacturing defects.

This warranty covers defects related to the design or production of the bag. It does not cover normal wear and tear, improper use, or accidental damage.

Items from the SECONDE VIE collection are not covered by this specific warranty.

Even when an issue does not strictly fall under the warranty, we will always do our best to support you and find a solution that brings you complete satisfaction.

The warranty covers manufacturing defects, but does not apply to normal wear and tear, improper use, or accidental damage.

In particular, the warranty does not apply in the following cases:

• Normal wear and tear from regular use of the bag,
  
• Accidental damage (impacts, falls, stains, exposure to water or heat),
  
• Improper use or unsuitable care,
  
• Items from the SECONDE VIE collection.
  

Beyond the warranty period, or when the issue is not related to a manufacturing defect, we provide a dedicated repair service to extend the life of your bag whenever possible.

Depending on the assessment, we may be able to assist with:

• Selected stitching repairs,
  
• Replacement of hardware components,
  
• Targeted leather care or restoration.
  

To submit a request, simply contact our Customer Care team and include clear photos of your bag and the area concerned. We will get back to you with an assessment, the available options, and, if needed, a quote prior to any work being carried out.

This service may be available both during the warranty period and, whenever possible, beyond it. Each request is reviewed on a case-by-case basis.

Yes. Our bags are designed to last, and our relationship with you doesn’t end after your purchase.

Whether you have a question about care, repairs, or advice, you’re welcome to contact us at any time. Our team remains available to support you throughout the life of your bag.

The TAMMY & BENJAMIN gift card is valid for 1 year and can be used online or in our boutique.

It is sent by email immediately after purchase and includes a unique code to enter at checkout.

Yes. If your purchase amount exceeds the value of the gift card, you can pay the remaining balance using another payment method.

Your refund will be issued either as store credit or re-credited to the gift card.

By subscribing to our newsletter, you’ll always be among the first to hear about new releases and special events. To subscribe, simply fill in the form available at the bottom of every page on our website.

Your subscription also gives you 10% off your first order on purchases of €130 or more.

If you decide you no longer wish to receive our newsletter, you can unsubscribe at any time. A “Unsubscribe” link is included at the bottom of each marketing email: simply click the link to opt out. Alternatively, you may send an unsubscribe request via our contact form, and our Customer Care team will take care of it for you.

We send newsletters on an occasional basis, typically three times a week, to keep you informed about our new arrivals, news, and offers. We are mindful to keep email frequency to a minimum.

To create an account on our site, please click on the "Account" icon in the top right of the main page. Then select "Create an account", complete the required fields and confirm your registration.

A confirmation e-mail will be sent to the address you provided.

To access your account, select "Account" again at the top right of the main page, then enter your e-mail address and password to log in.

Creating an account is not a requirement for placing an order, but it is recommended. It gives you an overview of your order history, allows you to change your addresses, and makes it easy to track your parcels online.

However, please note that orders placed before your account was created cannot be added to your history.

If you want to delete your account, please contact us via the contact form.

You can update your information from your customer account, or contact our Customer Care team for any request related to your personal data.

If you have forgotten your password, click on "Sign in" at the top right of the home page.

Then click on "Forgot your password?", enter the e-mail address used for your TAMMY & BENJAMIN account and confirm.

You will receive an e-mail with a link to our site. All you have to do is enter your new password and confirm.

For any information concerning your personal data, please visit the page Privacy policy.

If you want all your data from TAMMY & BENJAMIN to be deleted, please contact us via the contact form.

You can contact our Customer Service via the contact form, directly at cs@tammyandbenjamin.com or by phone on +33 1 40 56 05 39.

You can also contact us on Instagram or Messenger.

Our Customer Service team will be happy to respond to your request within one working day.