Shipping & Dispatch
In-stock items are dispatched within 1 to 3 business days, with an additional 3 days for personalised items.
Pre-orders and items from our Responsible Production selection follow the production timelines indicated on their product pages.
Once your order has been dispatched, you will receive a confirmation email with your tracking number. Each bag comes with its protective dust bag.
Track your order
Shipping by Destination
Mainland France & Belgium
- Standard home delivery complimentary on orders from €85, within 3 to 5 business days.
- Express delivery: €10 in France, €15 in Belgium, within 1 to 2 business days.
- Mondial Relay pickup point delivery: complimentary, within 3 to 5 business days.
- In-store pickup: complimentary at 33 rue de Poitou, 75003 Paris, once your order is ready for collection.
European Union (excluding France & Belgium)
- Standard delivery complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €15, within 3 to 5 business days.
- VAT included, with no customs duties upon delivery.
United Kingdom, Switzerland, Norway & Non-EU Europe
- Standard delivery complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €15, within 3 to 5 business days.
- Import duties and taxes not included.
North America
- Standard delivery complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €20, within 3 to 5 business days.
- Import duties and taxes not included.
- United States: enjoy 15% off with code USTAXFREE15 to help offset potential import charges.
Asia
- Standard delivery complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €20, within 3 to 5 business days.
- Import duties and taxes not included.
Middle East
- Standard delivery complimentary on orders from €85, within 5 to 8 business days.
- Express delivery: €50 on orders from €85, within 3 to 5 business days.
- Import duties and taxes not included. Identification may be required for customs clearance.
Oceania
- Standard delivery complimentary on orders from €500, within 5 to 8 business days.
- For orders below €500, shipping fees are calculated at checkout.
- Import duties and taxes not included.
French Overseas Territories & Other Destinations
Shipping fees and delivery times are displayed at checkout, depending on the destinations we serve. Local taxes may apply.
Orders below €85: applicable shipping fees are displayed at checkout.
Delivery Times
Delivery estimates are calculated from the dispatch date and may vary depending on the destination, carrier or customs clearance.
During sales and promotional periods, please allow an additional 1 to 2 business days for order preparation.
Customs Duties & Taxes
For deliveries outside the European Union, import duties and taxes are not included in our prices and are the responsibility of the recipient. These charges are generally collected upon delivery by FedEx or DHL.
Import duties and taxes are not refunded for voluntary returns. In the event of a defect or an error on our part, TAMMY & BENJAMIN covers any import duties associated with the replacement shipment.
View our full shipping policy
Returns & Refunds
You have 30 days from delivery to request a return or exchange.
- Mainland France & Belgium: complimentary returns with a prepaid label available upon request.
- International: return shipping costs are the customer's responsibility, except in the event of a defect or an error on our part.
- Archive, Clearance & Second Life: return shipping costs are the customer's responsibility, except in the event of a defect or an error on our part.
- Personalised items: cannot be returned or refunded, except under applicable statutory warranties.
- Damaged or defective items: please contact our Customer Service team with photos so we can arrange an appropriate solution. Care & Warranty
Returns can also be dropped off free of charge at our Paris boutique, 33 rue de Poitou, 75003 Paris. For returns arranged independently, we recommend using a tracked shipping service.
Items must be returned in good condition, complete with their accessories, dust bag and original packaging. After the statutory withdrawal period, returns may be refused if items show signs of use. During the statutory withdrawal period, any loss in value resulting from excessive handling may be deducted from the refund.
Exchanges: replacement items are dispatched after the returned item has been received and inspected, subject to availability. Any price difference will be adjusted.
Refunds: issued to the original payment method. For statutory withdrawals, refunds are made within 14 days of notification, although they may be withheld until the return is received or proof of shipment is provided. For returns under our extended return policy, refunds are issued within 14 days of receipt and inspection. Bank processing times may vary.
Right of withdrawal: 14 days from delivery under the French Consumer Code, extended to 30 days under our commercial return policy. Clearly personalised items are excluded from the statutory right of withdrawal, without affecting your statutory warranty rights.
Request a return or exchange · Withdrawal form · Full return policy
Modify or Cancel My Order
Would you like to change a model, colour, delivery address or cancel your order? Please contact our Customer Service team before dispatch. Requests are handled according to the preparation status of your order and product availability, with no additional handling fees.
Any price difference will be adjusted. For personalised items, modifications and cancellations are no longer possible once personalisation has been completed.
If your cancellation is confirmed, the refund will be issued to your original payment method.
Contact our Customer Service team
A.B
Initials : Complimentary
Hot-stamped on the key bell · + 3 working days
