Free worldwide delivery: home delivery via Fedex or DHL (estimated 48 to 72 hours after shipment).

International delivery times (after shipment):

• Europe (excluding United Kingdom): 3 to 5 business days after shipment
• United Kingdom: 2 to 3 business days after shipment
• North America: 2 to 5 business days after shipment
• Asia: 2 to 5 business days after shipment
• Middle East: 2 to 5 business days after shipment

Pick-up point delivery (Mondial Relay): available in France only, usually delivered within 3 to 5 business days after shipment.

In-store pickup (33 Rue de Poitou, Paris 3rd): free, available upon receipt of the confirmation email.

Please note: all delivery times are estimates and are calculated from the date of shipment, not the order date. Import duties and taxes may vary depending on the destination country and are not included in our prices. If applicable, they may be requested by local authorities or the carrier upon delivery. A tracking number will be provided once your order has been shipped.

Your bag will be carefully prepared and delivered with its signature protective dust bag, designed to preserve it over time.

Easy returns:

You have 30 days to return your bag, unworn and in its original packaging.

Returns are complimentary within mainland France. Simply contact our customer service team to receive your return label.

Your refund will be processed within 30 days after receipt of your returned parcel.

Returns can also be made free of charge in store at 33 Rue de Poitou, Paris 3rd.

Warranty
TAMMY & BENJAMIN pieces are crafted in Italy by artisans with exceptional know-how. This is why, in addition to a 1-year warranty, we are at your service to find a solution well beyond this period.

Care Advice
Prevent exposure of your bag to water, direct heat sources, or intense light, which could alter the color of its leather.

Avoid any contact with cosmetic substances. Never use hand sanitizer on your bag.

If it gets wet, dry your bag and its metal parts with a soft, dry cloth.

The leather of our women’s bags has been treated in our workshop. Waterproofing is not necessary at the beginning of your time together.

Store your bag in its soft organic cotton dust bag to protect it from dust and humidity.

Unsure about the model, color, or the best way to wear it?

Our team is here to guide you with personalized advice tailored to your preferences, habits, or the occasion.

Write to us by email, WhatsApp, Instagram or phone ,we’ll get back to you as soon as possible, with the same care we put into each of our creations.